Buy With Confidence
Buy With Confidence

Buy With Confidence

A bogus trading standards officer is reportedly operating in the Waterlooville and surrounding area of Hampshire cold calling on the victims of rogue traders.

The bogus official claims to be investigating a rogue trader saying he had secured a refund in excess of the price the customer originally paid for the work. He then asks the victim to give him the extra money in the form of a cheque before he can arrange to make the refund by bankers draft.

Trading Standards would like to reassure the public they would never ask victims of crime for money and these callers are criminals posing as officials. Residents should always check the identification of callers and if they have any doubt as to the authenticity of someone claiming to be from Hampshire Trading Standards they should immediately call the Police.

Trading Standards would also like to remind consumers not to agree to work that is instigated as a result of a cold call or via a leaflet drop. Consumers should obtain at least 3 written quotes from reputable businesses or traders who are either members of the Hampshire County Council Trading Standards Buy With Confidence Scheme or a recognised trade association.

Members of the Buy With Confidence scheme are fully audited to ensure their trading practices are legal, honest and fair.  All members have been checked for trustworthiness and compliance with consumer protection laws. Details can be obtained by telephoning 01962 833620, emailing or via the website

Traders who agree work at the home of an individual or at a place other than their usual business premises are required by law to provide consumers with a Notice of Right to Cancel, which gives consumers a 7 day cooling off period.  Work should not commence until this period has ended, unless written agreement is obtained from that consumer beforehand.

If anyone has any information about traders who are cold calling or requires any advice on doorstep crime they can contact Hampshire County Council’s

Quick Response Team on 01962 833666

(Monday – Friday 0900hrs to 1700hrs)


where specially trained officers are on hand to provide advice.

If assistance is required outside of these hours please contact Hampshire Police on their non-urgent number 101 or dial 999 if you feel threatened or intimidated.



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