Trading Standards would like to raise awareness of a suspicious telephone call being received by Hampshire residents, particularly in the New Forest area. 

The caller, who may suggest links with Hampshire County Council or mention the Governments Green Deal initiative, states that cavity wall or loft insulation previously installed by the consumer may be faulty and requires remedial work.  They then try to arrange an appointment to visit the consumer.

  • Any person receiving an unsolicited telephone call of this type is advised not to agree to a visit.
  • If a visit has already been arranged, we would advise that the appointment is cancelled.

Please report these calls to Trading Standards though our partners in the Citizens Advice Consumer Service on 03454 04 05 06 (If possible, with the name and/or telephone number of the caller).

Trading Standards would advise consumers not to agree to work instigated as a result of a cold call.  Consumers should obtain at least 3 written quotes from reputable businesses or traders who are either members of the Hampshire County Council Trading Standards Buy With Confidence Scheme or a recognised trade association.

Members of the Buy With Confidence scheme are fully audited to ensure their trading practices are legal, honest and fair.  All members have been checked for trustworthiness and compliance with consumer protection laws. Details can be obtained by telephoning 01962 833620, emailing or via the website

Traders who agree work at the home of an individual or at a place other than their usual business premises are required by law to provide consumers with a Notice of Right to Cancel, which gives consumers a 14 day cooling off period from the date the work starts.  So, legally, you may have the right to cancel even though work has commenced.

Hampshire County Council Trading Standards Service

Montgomery House, Monarch Way

Winchester, Hampshire  SO22 5PW

Tel: 01962 833620

Fax: 01962 833698


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