Trading Standards scam alert

Scam-SignsTrading Standards would like to raise awareness of a suspicious incident reported by a Chandlers Ford resident. 

The resident received a cold call at the door by two individuals described as being male, in their 50’s and wearing grey suites.  The resident did not answer the door.  However, upon leaving the property was approached by the individuals who claimed to be from the DWP (Department for Work and Pensions).  No identification was shown or worn. 

Checks carried out by the resident with DWP confirmed that they do not  cold call, and would only visit following prior contact by letter or telephone.

Trading Standards urge all residents to be vigilant to cold callers at the door, and not to allow access unless through checks have been carried out.  ID cards are not to be relied on as proof of a person’s legitimacy, and phone numbers given by the caller should not be used to carry out checks.

Sound advice is to say “No” to all doorstep cold callers.

Hampshire County Council residents can request a free door sticker which states ‘We do not buy goods or services at the door – please do not cold call.’  By calling 01962 833620 or email .

Hampshire Trading Standards offer a scheme that can deter unscrupulous cold callers and empower residents to say “No” as a community.  Further details can be found on the following link – No Cold Calling Zone.

Trading Standards would advise consumers not to agree to work that is instigated as a result of a cold call.   Consumers should obtain at least 3 written quotes from reputable businesses or traders who are either members of the Hampshire County Council Trading Standards Buy With Confidence Scheme or a recognised trade association.

Members of the Buy With Confidence scheme are fully audited to ensure their trading practices are legal, honest and fair.  All members have been checked for trustworthiness and compliance with consumer protection laws. Details can be obtained by telephoning 01962 833620, emailing or via the website

Traders who agree work at the home of an individual or at a place other than their usual business premises are required by law to provide consumers with a Notice of Right to Cancel, which gives consumers a 14 day cooling off period from the date the work starts.  So, legally, you may have the right to cancel even though work has commenced.

If anyone has any information about traders who are cold calling or requires any advice on doorstep crime they can contact Hampshire County Council’s

Quick Response Team on 01962 833666 (Monday – Friday 0900hrs to 1700hrs) where specially trained officers are on hand to provide advice.

If assistance is required outside of these hours please contact Hampshire Police on their non-urgent number 101 or dial 999 if you feel threatened or intimidated.

Hampshire County Council Trading Standards Service

Montgomery House  Monarch Way

Winchester  Hampshire  SO22 5PW

Tel: 01962 833620

Fax: 01962 833698


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