Trading Standards would like to make the public aware of a recent incident in the Botley area, where an elderly resident received a cold call from a gentleman claiming to be from a company selling Home Care Provider Packages. The resident already had a care package in place, and refused access.
There is no reason to suspect that this is restricted to Botley, and we would like to warn all residents to be alert to any type of cold caller.
Hampshire County Council provides a list of Home Care Providers within Hampshire. Please note that these companies are not endorsed by Hampshire County Council.
Trading Standards would advise consumers not to agree to work or agree to services instigated as a result of a cold call. Consumers should obtain at least 3 written quotes from reputable businesses or traders who are either members of the Hampshire County Council Trading Standards Buy With Confidence, Buy With Confidence +Care Scheme or a recognised trade association.
Members of the Buy With Confidence and Buy With Confidence +Care are fully audited to ensure their trading practices are legal, honest and fair. All members have been checked for trustworthiness and compliance with consumer protection laws. Details can be obtained by telephoning 01962 833620, emailing email@example.com or via the website www.buywithconfidence.gov.uk
Traders who agree work at the home of an individual or at a place other than their usual business premises are required by law to provide consumers with a Notice of Right to Cancel, which gives consumers a 14 day cooling off period from the date the work starts. So, legally, you may have the right to cancel even though work has commenced.
If anyone has any information about traders who are cold calling or requires any advice on doorstep crime they can contact Hampshire County Council’s Quick Response Team on 01962 833666 (Monday – Friday 0900hrs to 1700hrs) where specially trained officers are on hand to provide advice.
If assistance is required outside of these hours please contact Hampshire Police on their non-urgent number 101 or dial 999 if you feel threatened or intimidated.
Hampshire County Council Trading Standards Service
Montgomery House Monarch Way
Winchester Hampshire SO22 5PW
Tel: 01962 833620
Fax: 01962 833698